Would your team answer “yes” to these questions? If not, start mentoring them so they do.
We have a clear and compelling purpose. There is a reason to work together. We have a common goal, whether it is the solution to a particular problem, a challenge to be overcome or a contribution we make. Our mission inspires and appeals to our individual values.
We know what success looks like. There are specific things that are measured to show how how we are tracking. Outcomes are defined and measured and we can see the results, daily, weekly or at least monthly.
We know what’s expected of us. Each of us knows our role. We are clear about what to do and why it’s important. Procedures are important, but we understand it’s about the outcomes rather than the process, so we can take the initiative to solve a problem or get the result. Standards of performance are clear so we can see whether we are meeting them or not.
We get individual guidance. Praise and recognition for a job well done as well as corrective feedback and coaching are provided. We know when we’re doing well and when we need to do better. We celebrate as a team when major milestones are reached. We review projects and look at what worked well, so we can repeat it; we discuss things that didn’t work well without blame or shame, so we can do better.
We are taught what we need to know.We are “on-boarded” with initial training so we understand the products/services, policies and protocols of the organisation, as well as the expectations of behaviour and performance. We get regular training in knowledge and skills for our job. When things change, we are well prepared. We have formal training, on-the-job learning and sessions with internal and external specialists.
Personal and Professional development is supported. We each have a personal development plan, discussed at least annually, that reflects our individual goals. Ongoing development is a priority. We can make a business case to go to conferences or relevant off-site courses. We bring such learning back to the team to share and find ways to implement it.
if your team-members can’t say yes to these questions, you urgently need to use mentoring to create this understanding in each person. Doing so will lead to an immediate increase in productivity.
If you want to know the process for mentoring your team, join me for our complimentary webinar tomorrow. Details and registration here.
SAY OF THE DAY
“If everything seems under control, you’re just not going fast enough.” – Mario Andretti